Socrat Road Star
These Terms of Use (hereinafter: the "Terms") govern the use of the website https://socrat-roadstar.rs (hereinafter: the "Website"), as well as the conditions under which we provide chauffeured vehicle rental services. The Website and the services are provided by:
- Full legal name: SOCRAT KONSALTING DOO
- Company number: 21387665
- Tax ID (PIB): 110795236
- Responsible person: Mina Vesković
- Registered seat: Bulevar vojvode Mišića 37, 11102 Beograd (Savski venac), Srbija
- Address: AFI City Zmaj, Zmajeva 12V i 12G, Zemun, Beograd, Srbija
- Phone: +381 66 635 00 00
- Email: office@socrat-roadstar.rs
Hereinafter, the aforementioned business entity is referred to as the "Service Provider", "we", or "us", and any person who accesses the Website or uses our services is referred to as the "User" or "you".
1. General provisions and acceptance of the terms
1.1. By accessing the Website, browsing its content, sending an inquiry, or booking a service, you confirm that you have read, understood, and accept these Terms in full. If you do not agree with any part of these Terms, please do not use the Website or our services.
1.2. These Terms constitute a legally binding relationship between you and the Service Provider. The specific terms of an individual booking (vehicle, route, time, price) are agreed separately upon confirmation of the booking and form an integral part of this relationship.
1.3. Use of the Website is permitted to persons who are of legal age and have legal capacity. If you use the Website on behalf of a legal entity, you confirm that you are authorized to bind that entity to these Terms.
1.4. The protection of personal data is governed by a separate document (the Privacy Policy), which is in accordance with the Serbian Personal Data Protection Act (ZZPL) ("Official Gazette of the RS") and aligned with the General Data Protection Regulation (GDPR). By using the Website, you also accept the provisions of the Privacy Policy.
2. Description of the service
2.1. The Service Provider offers premium rental of luxury vehicles with a professional chauffeur (chauffeur service) in Belgrade, the Republic of Serbia, and the region.
2.2. The services include, but are not limited to:
- rental of luxury vehicles with a professional chauffeur (Mercedes-Benz fleet and Audi A8);
- airport transfers (arrival and departure);
- business travel and transport for business purposes;
- transport for special occasions and events (weddings, celebrations, protocol, and the like);
- long-term vehicle rental with a chauffeur.
2.3. All services are provided with a professional chauffeur. Self-drive vehicle rental (rent-a-car without a chauffeur) is not covered by these Terms, unless expressly agreed otherwise in writing.
2.4. The exact scope of each individual service, the availability of a specific vehicle, and the time frame are confirmed at the time of booking. We reserve the right, for justified reasons, to offer a replacement vehicle of the same or a higher class at no additional charge to the User.
3. Bookings and inquiries
3.1. You can send a booking or inquiry in the following ways:
- by filling in the contact form / booking form on the Website;
- by telephone call to +381 66 635 00 00 (including the "call" option directly from the Website);
- by sending a message to the email office@socrat-roadstar.rs.
3.2. When sending an inquiry or booking, you are asked for the data necessary to prepare and confirm the service, such as your name, phone number, email address, and trip details (date, time, route, vehicle type, and the like).
3.3. An inquiry or booking request that has been sent does not constitute a concluded contract or a confirmed booking. It represents an expression of the User's interest in the service.
3.4. A booking is considered confirmed only once the Service Provider has expressly confirmed it (by phone, email, or another agreed method), together with confirmation of the time, vehicle, and price. Only upon that confirmation do the obligations of both parties in relation to the specific ride arise.
3.5. Please enter accurate and complete information when sending an inquiry. The Service Provider is not liable for consequences arising from inaccurate, incomplete, or late information (for example a wrong pickup address, a wrong flight time, and the like).
4. Prices and payment
4.1. The prices shown on the "Pricing" page and other parts of the Website are for information purposes and serve as guidance for the User. They do not constitute a binding offer for a specific ride.
4.2. The final price of the service is determined by agreement, depending on the route, duration, vehicle type, time of engagement, additional requests, and other relevant circumstances, and is confirmed upon confirmation of the booking.
4.3. Unless expressly stated otherwise, prices are expressed in accordance with the applicable price list and may differ for special dates, holidays, night rides, or special occasions.
4.4. Value-added tax (VAT) and any other applicable charges are calculated in accordance with the applicable regulations of the Republic of Serbia. Whether VAT is included in the displayed price will be indicated upon confirmation of the booking and on the invoice issued.
4.5. The method and deadline for payment (for example payment in advance, a deposit, or payment after the service has been performed, as well as the accepted means of payment) are agreed upon confirmation of the booking.
4.6. The Service Provider reserves the right to change prices and the content of the price list at any time. Price changes do not affect bookings that have already been confirmed and for which the price was previously agreed.
5. Cancellation and changes to a booking
5.1. You can request a change to or cancellation of a confirmed booking by phone at +381 66 635 00 00 or by email at office@socrat-roadstar.rs, as early as possible.
5.2. The deadlines for cancellation free of charge, as well as any fees for late cancellation or no-show, are determined and communicated upon confirmation of the booking. The specific deadlines and cancellation conditions are governed in accordance with the Service Provider's applicable terms on the day of the booking.
5.3. In the event of cancellation by the User outside the agreed deadline, or in the event of a no-show at the agreed place and time, the Service Provider reserves the right to charge a fee in accordance with the conditions agreed at the time of booking.
5.4. The Service Provider reserves the right to cancel or change a booking in exceptional circumstances (force majeure, adverse weather, technical failure of the vehicle, health or safety reasons, and the like). In such a case we will endeavor to provide a replacement vehicle or an alternative time, and if that is not possible, we will refund any amount paid for the service not performed.
5.5. The Service Provider is not liable for damage arising from circumstances beyond its reasonable control (traffic congestion, road closures, flight delays, adverse weather, and other force-majeure circumstances).
6. User obligations
6.1. The User undertakes to:
- provide accurate and complete information when making an inquiry and a booking;
- be ready at the agreed pickup location at the agreed time;
- treat the vehicle, the chauffeur, and other passengers with respect;
- comply with the applicable regulations, as well as with the chauffeur's reasonable instructions concerning safety and the use of the vehicle;
- not bring dangerous, unlawful, or prohibited substances and items into the vehicle.
6.2. Smoking, the consumption of intoxicating substances, and behavior that endangers the safety of the ride or causes damage to the vehicle are not permitted in the vehicle, unless expressly agreed otherwise in individual cases.
6.3. The User is liable for damage that the User, or persons traveling with the User, cause to the vehicle intentionally or through gross negligence, in accordance with the applicable regulations.
6.4. The chauffeur reserves the right to refuse or terminate a ride if the User or fellow passengers endanger safety, break the law, or behave in a manner that is inappropriate, in which case the User is not entitled to a refund in such cases.
7. Obligations and liability of the Service Provider and limitation of liability
7.1. The Service Provider undertakes to provide the service professionally, with the care of a prudent business operator, striving to ensure punctuality, comfort, and discretion.
7.2. The Service Provider strives to keep the information on the Website accurate and up to date, but does not guarantee that all information is complete, accurate, or free of errors at all times. The content of the Website may change without prior notice.
7.3. The Service Provider is not liable for:
- delays or the inability to provide the service due to force-majeure circumstances or circumstances beyond its reasonable control (traffic, weather conditions, road closures, flight delays, and the like);
- indirect, incidental, or consequential damage (for example lost profit, a missed flight, a missed meeting), except to the extent such liability is provided for by mandatory regulations;
- temporary unavailability of, or technical disruptions in the operation of, the Website.
7.4. Nothing in these Terms excludes or limits the liability of the Service Provider to the extent that such exclusion or limitation is not permitted under the mandatory regulations of the Republic of Serbia (for example for damage caused intentionally or through gross negligence, nor liability for personal injury caused by the fault of the Service Provider).
7.5. The Service Provider holds valid licenses and insurance in accordance with the regulations governing the conduct of transport activities, and passengers are insured in accordance with the applicable statutory provisions.
8. Intellectual property
8.1. The entire content of the Website, including but not limited to texts, photographs, video material, graphics, the logo, the name "Socrat Road Star", the design, the layout, and the source code, constitutes the intellectual property of the Service Provider or its licensors and is protected by the applicable regulations on copyright and related rights and on industrial property rights.
8.2. Without the prior written consent of the Service Provider, the reproduction, distribution, publication, modification, public display, or any commercial use of the content of the Website is not permitted.
8.3. Viewing and temporarily storing content is permitted solely for personal, non-commercial use, provided that the authorship and rights notices are not removed.
8.4. The name "Socrat Road Star", the logo, and other distinctive marks may not be used without express written authorization.
9. Links to third parties
9.1. The Website may contain links to third-party websites (for example maps, social networks, analytics or booking tools). These links are provided for your convenience.
9.2. The Service Provider has no control over the content, terms of use, or privacy policy of third-party websites and assumes no responsibility for their operation, their content, or any damage arising from their use.
9.3. By accessing third-party websites, you do so at your own risk and are subject to the terms of use and privacy policy of those websites.
10. Changes to the terms
10.1. The Service Provider reserves the right to change or supplement these Terms at any time, in order to align them with regulations, changes in the business, or for other justified reasons.
10.2. The amended Terms take effect upon publication on the Website. The last-updated date is indicated at the top of this document.
10.3. We recommend that you review these Terms periodically. Continued use of the Website or the services after the changes are published is considered acceptance of the amended Terms.
11. Governing law and jurisdiction
11.1. The law of the Republic of Serbia applies to these Terms and to all relationships arising in connection with the use of the Website and our services.
11.2. The parties will endeavor to resolve any disputes amicably and by agreement.
11.3. If an amicable resolution is not possible, the court with subject-matter jurisdiction in Belgrade, Republic of Serbia, has jurisdiction to resolve the dispute, in accordance with the applicable regulations. This provision does not affect the protection afforded to consumers by mandatory consumer-protection regulations, including the right to out-of-court resolution of consumer disputes.
11.4. If any provision of these Terms is declared invalid or unenforceable, this does not affect the validity of the remaining provisions, which remain in force in full.
12. Contact
For any questions regarding these Terms, bookings, or services, you may contact us:
- Name: Socrat Road Star
- Address: AFI City Zmaj, Zmajeva 12V i 12G, Zemun, Beograd, Srbija
- Phone: +381 66 635 00 00
- Email: office@socrat-roadstar.rs
- Website: https://socrat-roadstar.rs
By using the Website and our services, you confirm that you are familiar with these Terms and that you accept them.